Delivery info
| Shopping at Klangheimat |
Good to know – all about your order.
Delivery times, services for your records, our loyalty discount and all payment options: here you’ll find the essentials about shopping at Klangheimat at a glance.
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Delivery time at a glance
Coloured delivery van icon on every item
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Safely packed – free
New PE outer sleeve & LP mailer box included
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Loyalty discount up to 7%
Automatically from your next order
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Pay the way you like
From prepayment with discount to Apple Pay
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| Shop with confidence |
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| At a glance – jump straight to |
| 01 · Delivery times |
Sourcing records and CDs is complex. So that you always know where you stand, we show the delivery time on every item as precisely as possible. Our focus is on audiophile records and CDs – in close cooperation with Sieveking Sound, whose stock is shown in the shop on a daily basis.
For items not in stock, a direct stock check isn’t possible while you order. We check availability immediately afterwards and inform you without delay.
How to read the delivery time: The colour of the delivery van icon on the item matches the colour of the dot in the table.
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1–3 days — Klangheimat warehouse
In stock & ready to ship
Ready for dispatch within 24 hours. Orders placed before 11 am often ship the same day.
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2–6 days — Sieveking Sound
Sufficient stock in external warehouse
Sufficient stock – quick and easy to reorder.
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2–6 days — Sieveking Sound
Low stock in external warehouse – order soon
Fewer than 5 units available.
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3–6 days — German partners & wholesalers
Not in stock – reorder (if available from supplier)
Can be reordered within 24 hours, 1–4 days to reach us.
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4–6 days — EU drop shipment
Not in stock – reorder (if available from supplier)
Direct delivery from the manufacturer or a partner in Europe. A phone number for the courier is required.
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4–16 days — Major supplier worldwide
Not in stock – reorder (if available from supplier)
International order. Immediate refund if unavailable.
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On request — delivery time undetermined
Please enquire about item status before ordering
From short notice up to 4 weeks, possibly sold out.
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Backorder
Already reordered by us – available shortly
Usually available within one week.
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New release announced
Coming soon – exact delivery time unknown
Release date shown on the product page. For US titles, please allow several weeks of lead time.
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2–48 weeks
Currently unavailable – long wait possible
Listed in our catalogue, currently out of stock. Waiting time may be up to 12 months.
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Currently sold out
Not available
Please enquire individually.
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For orders of records and CDs where not all items are in stock, we proceed as follows:
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Shipped together
As a rule, we first reorder missing items so we can send your order in one parcel wherever possible.
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Immediate partial shipment if the wait is longer
If we see right away that an item will take longer, we send you the available items straight away as a partial shipment.
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Automatic check every 14 days
Every 14 days, our system automatically checks whether a further partial shipment can be sent on its way.
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For deliveries to other European countries, please allow up to 4 additional working days.
| 02 · Record services |
Our records travel well protected – at no extra cost:
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Free |
Every record receives a new, snug-fitting PE outer sleeve – protection against scratches, dust and scuffs.
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Free |
Sturdy record mailers with edge protection and a cardboard sandwich – so your records arrive in perfect condition.
When buying records, you can conveniently add these services:
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Inner sleeve exchange
€0.30
We replace the original inner sleeve with a new, lined inner sleeve – the old one is included.
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Record cleaning
€1.59
Professional wet cleaning with our Clearaudio Double Matrix Professional Sonic – removes pressing residue and dirt. Followed by an exchange for a lined inner sleeve.
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Cleaning & preservation
€2.90
Wet cleaning as above, followed by treatment with Formula LAST Record Preservative for lasting protection of the groove. Inner sleeve exchange included.
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Record flattening
on request
Warped records are gently flattened and tempered with controlled heat.
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| 03 · Loyalty discount |
The more you order from us, the more you save: our loyalty discount grows automatically – up to 7% on every further order.
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2%
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3%
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5%
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7%
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from
€500
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from
€1,000
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from
€2,500
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from
€5,000
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| — | What counts is your order value over the last 12 months – the period rolls continuously. |
| — | The discount applies from your next order – the order with which you reach a tier counts in full towards your spend. |
| — | Automatic, no points and no code. Requirement: a customer account with Klangheimat. |
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| 04 · Payment |
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Payment in advance
Bank transfer to our account – dispatch after receipt of payment. 3% discount on the order value.
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PayPal
Credit card, debit card, direct debit, bank transfer and instalments – with or without a PayPal account. Plus 0% financing – we cover the fees.
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Klarna
Invoice with 14-day payment term or flexible instalments – conversion at a later date is possible.
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Sofort bank transfer
TÜV-certified, with real-time confirmation – in-stock items can ship immediately. 1% discount.
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Amazon Pay
Pay with your Amazon account – no separate customer account with us required.
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Invoice
Available from your third order – directly with us, without an external payment provider.
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Google Pay & Apple Pay
Fast and secure via our payment provider Stripe.
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Note on back-orders: Prefer not to pay in advance for an item that takes longer to arrive? Simply choose invoice (Klarna) or prepayment and let us know in the order’s comment field – we’ll take care of it.
Note on Klarna: Use of invoice, instalment purchase and direct debit is subject to a positive credit check. Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm.
